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Posts Tagged ‘social media’

5 Social myths that cause missed opportunities

In Business Development and Infrastructure on January 11, 2011 at 6:36 pm

Social networking is a common time trap for many small business owners. Although we recognize the importance of getting out and meeting people and networking, you do have to be mindful of the real purpose of networking – to put you in close or closer proximity to your ideal clients. Don’t be discouraged by your lack of social media skills and don’t be presumptuous in thinking social media is a cure-all. Here are some important myths to keep in mind when it comes to incorporating social media into your marketing efforts:

I don’t want my private information out there. Many business owners who are unfamiliar with how to actually use social media are concerned about their personal information being available for all to see. The truth is, you can limit what information you post to your profile. More people do themselves harm, by posting unfiltered comments and photos.

That’s for kids and “young folk.” Social Media is not a “trend,” it’s a vital and necessary business tool for all businesses. You simply cannot deny the fact that every day technology advances. It allows us to do things quicker, access information and resources in seconds and connect with people from across the world. The truth is, the “young” may simply adapt to the use of technology faster. The longer you take to adapt to the continuous growth of technology and social media, the bigger the gap will be between you and your clients.

My business doesn’t need it. Regardless of what business you are in, social media has a purpose for EVERY business. It can be used to solicit, engage, communicate, sell, announce, inform, educate, contact, manage, maintain, provide and more. All of which are important to the purpose of a business. You always want to have more clients in your pipeline than you can service and more people interested in your product than you can supply. The truth is, the sole purpose of being in business is to provide a quality product or service that meets the need of a designated target market. To effectively do this, you need to be able to reach your target market from a variety of platforms and that includes social media.

Posting your product or services will automatically generate clients. Social Media is not a “cure all.” It is a supplement to traditional networking and marketing techniques. You cannot replace personal touch with technology. People buy from people and businesses they trust. To build trust, you have to engage people in dialogue, be accessible and keep the lines of communication open. The truth is, you have to have a strategy to social media. Who are you trying to connect with? How do they want to be communicated with? What are their needs? Where do they look when they need your product or services? Why should they choose your product or services?

More contacts means more business. Just because you have 100 people following you or connected to you doesn’t mean they need what you are selling. Your product or service needs to be relevant to meeting your target market needs. Having a lot of contacts is merely a means to “spread the word.” The truth is, have more contacts simply provides you with an opportunity to share your information with more people. That’s it. Whether or not they “purchase” from you takes much more and requires a carefully planned strategy.

Online financial transactions are not safe. We’ve all heard tragic stories of people making online purchases only to be defrauded or have their identity stolen. The truth is, you can take precautions that will dramatically reduce, if not eliminate, the occurrence of fraud or theft. For instance, when you make online purchases, look for trusted symbols like Verisign, Trustee and Better Business Bureau. DO NOT respond directly to emails from your bank, PayPal® or other financial institutions. ALWAYS log-in from the official financial institution’s home page from the search menu or your saved file. Also, carefully examine the return email address. For example: (SPAM) paypal@solonet.co.id (REAL)service@paypal.com DO NOT use links found in your email, log-in separately online. Spammers have been known to send fraudulent messages wanting you to verify your personal information. NEVER verify personal information for a financial institute online. ALWAYS call the 800# found on your card.

Check out this fascinating video about the reach and effect of social media: Social Media Revolutionhttp://youtu.be/sIFYPQjYhv8

There should be a method and purpose behind your social networking efforts. Know what it is you want to accomplish (i.e. meet a decision maker, meet potential collaborative partners, ask questions for market research, connect with others in your industry, etc.). Your goal should not be to simply hand out 20 business cards.

Need help getting started with simple and easy social media skills that work for YOU? Be sure to check out Micro Business Therapy for additional information and support or ask about a customized Micro Business Plan for social media. Don’t forget… I want to hear from you. Share your comments and questions below! To address your specific concerns, Skype me: amichelleblakeley or email me at info@simplicitymastered.com Did you enjoy this article? Subscribe to Simplicity Mastered RSS and never miss a post!

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For over 18 years, Simplicity Mastered™ founder and CEO A. Michelle Blakeley has owned or managed small businesses and nonprofit organizations. Expert in her field, Blakeley personally guides her clients out of their Business Brain Freeze™ to streamline operations, increase return on investment, and attain quantifiable results. Forbes.com and FinancialPost.com each recommended her as one of 30 Women Entrepreneurs to Follow on Twitter, joining the experts who know that Blakeley is a master at growing small businesses … and doing it with “Simplicity.”

 

Why Freebies Can COST You

In Business Development and Infrastructure on April 26, 2010 at 7:00 am

Recently, Ning announced that they were laying off 70 staff and no longer going to provide their social networking platform as a freebie. Ning’s COO Jason Rosenthal said they would stop offering free services, forcing networks to either pay or move (http://ow.ly/1BNke). Although it is not unusual for us to hear about the need to downsize and tighten belts, it is unusual to hear about such a large social networking venue to suddenly charge you for what you become accustomed to and enjoyed having as a freebie.

Just what is the cost of providing services and products as freebies? First of all, just because you offer something for free doesn’t mean people will want it. Offering products and services at no cost can be tricky. Giving away products and services that you promote as “valuable” actually decreases in value the more you do it. Although one man’s junk is another man’s treasure, what’s the value in something that you can get anytime you want? Just how long can your business survive when you are giving away everything with everything?

How much is too much? What happens when you can no longer afford to give away your products and services? What do you do? Do you grandfather your existing clients with the freebies and only charge new clients? Do you abruptly stop providing the freebies and only provide the products and services that cost?

Providing sessions, teleclasses, products, books, etc. as freebies are all great ways to get your foot in the door but when it is done in excess and/or over time there are risks. Those risks could cost you more in the long run. The last thing you want clients and potential clients to feel is like they’ve just experienced the “bait and switch.”

3 ways to avoid the costly mistake of providing products and services for free:

1. Have a time limit. This will help let clients and potential clients know that it is only for a set period of time and that they can anticipate having to pay for those said products and services in the future. Even if you use the term “for a limited time” or “limited supply” it gives the viewer notice. They should understand that it might not be available or expect a cost at some point in the future.

2. Attach the free product or service to the purchase of a product or service. Create a win-win scenario by offering a “bonus” item to the purchase of a product or service. You get a sale, but the client gets something extra of value without you giving away the kitchen sink.

3. Use the free product or service as a platform they can upgrade from. Keep the freebie a bare bones type of thing and keep the bells and whistles as something of value that they should expect to pay for. Many technology platforms use this type of technique as seen in “basic, premium and platinum memberships” etc.

One final note, if you utilize and incorporate a product or service into your business that does not have a cost attached to it, be real clear about the risk of having to pay for that product or service later and how it will affect your business. Weigh the pros and cons carefully and know that should the bill come in the mail one day, you will gladly pay it because it is an integral part of your business functionality and success.

It will be interesting to see what the fallout is for Ning and those clients who now feel slighted and perhaps offended to have to pay for services they’ve been enjoying for an extended period of time. It will also be interesting to see how many clients can’t afford to stop using Ning because it is entwined in their business.

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

A.Michelle Blakeley is the Founder and CEO of Simplicity, Inc.; a progressive small business development firm. She manages her clients’ business expectations and prevents information overload via Micro Business Therapy™ and Micro Business Action Plans. She is featured in Forbes.com and the Financial Post as one of 30 Women Entrepreneurs to Follow on Twitter, contributor for the San Francisco Examiner, the host of Simple Truths for Women Entrepreneurson BlogTalkRadio.com and author of the NEW e-book: “Get it Right and Move Along… a collection of practical tips, tools and techniques for small business owners.”

The Ultimate Source for Information AND Inspiration for Women Entrepreneurs

In Business Development and Infrastructure on February 12, 2010 at 5:37 am

Ladies please MARK YOUR  CALENDARS and DON’T MISS the new Blogtalkradio show Simple Truths for Women Entrepreneurs MONDAY, February 15th @ 3pm(PST) This month’s show topic is Grow Yourself to Grow Your Business with special guest Melinda Emerson (“The Small Biz Lady”) of #smallbizchat. Join five intriguing, insightful and well-informed women entrepreneur panelists from all across the country as we talk about all things small business. (Think Oprah meets The View) – only we’ll be talking about women-in-business stuff!) 
I’d love it if you listened in and/or joined in the conversation – after all, it’s FOR women BY women just like you! Here’s where you can learn more about the panelists and special guest and get info on how to listen in: http://ow.ly/13elZ Hope to hear you on the call!

A.Michelle Blakeley is the Founder and CEO of Simplicity, Inc.; a progressive small business development firm. She manages her clients’ business expectations and prevents information overload via Micro Business Therapy™ and Micro Business Action Plans. She is featured in Forbes.com as one of 30 Women Entrepreneurs to Follow on Twitter and the host of Simple Truths for Women Entrepreneurs on BlogTalkRadio.com.


Don’t Re-invent the Wheel; Change the Tires

In Business Development and Infrastructure on June 15, 2009 at 6:00 am

Exactly how many ways can you market the same product or service? Competition for clients and resources is fierce.  Small business owners need an edge to not only survive; but stake out their share of the market.

Whether you are just starting out or run an established business, your needs are the same: increase traffic and close more sales. It is the same whether the economy is good or bad. You are either generating revenue or your not. Make sure your focus is not on the economy, but on what you need to do to keep potential clients and existing clients engaged in your products and services. Don’t re-invent the wheel; change the tires.

You can increase your traffic and inquiries and stay top of mind with your existing clients with just a few simple “tweaks.”

  1. Brand your logo, image and business. Be consistent. Narrow your marketing message. Do not try to cover all of your products and services at one time. Make sure your marketing message is clear, concise and compelling. Use content that is interesting, action-oriented and results-oriented. Gain new market share with originality, change your market geographics (go regional, national or global) if you need to or create a new niche.
  2. Increase your online presence and credibility with current and relevant information. Engage your readers with useful information, resources and practical tips.  Thanks to modern technology and innovative tools, micro and small business owners can develop their client market base anywhere in the country; or world! via newsletters, blogs, webinars and social networking platforms like LinkedIn, Facebook, Fast Picth!, Biznik, and Sta.rtup.biz.
  3. Re-define your client profile. If you review your database, you will probably recognize some common denominators amongst your clients. Do they prefer being contacted via mail, email, by phone, via the internet? Do they share an industry? Do share a gender or profession? Use appropriate marketing tools and venues. Know how to reach and communicate with your market. Know how your clients what to communicate with you.
  4. Make your clients your silent partners. Ask for testimonials and use their quotes in your marketing material. Conduct short surveys for after-service care. Cross-promote when appropriate.
  5. Enhance your client service and hone in on your clients’ needs. Make an effort to personally contact your clients, at least once per year, with new ideas and tips they need to know. List all of your old leads within the past 6-12 months, prioritize them, contact them and let them know what’s new and exciting about your business.

And always remember to track and evaluate your results, do not put all your eggs in one basket; use a mix of email and low-cost advertising to increase inquiries, attract new clients and stay top of mind with existing clients.

In a world where we expect immediate results from new products, processes and techniques; sometimes what works best is few simple tweaks to the old ways of doing things. Take some time to think about the successful systems you have used in the past. Think about why they worked. Why couldn’t they work today? And do not use “the economy” as an excuse. Small businesses have an incredible ability to adapt to change when managed properly. If it was good enough to generate business for you before, make sure you understand why those techniques won’t work today. Perhaps they WILL work in today’s world. Maybe the old wheels just need some new treads.

Submitted by A.Michelle Blakeley

Simplicity, Inc. |Because you don’t have time to waste.™ |866.927.5888 x1

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