Pipelines, people, places and prices

The 4 P’s of keeping your business activities in balance: pipelines, people, places and prices. Each one of these P’s requires your consistent and careful attention. Without a filled pipeline, you will constantly be looking for new clients. Without connecting with people, no one will know or care who you are. Without visiting the right places, you could miss exciting opportunities and you could experience monotony. Without appropriate pricing you could be losing money and/or clients.

Pipelines. Marketing is a verb; meaning an action and when it’s done consistently, it produces results. There are a wide variety of ways to incorporate small marketing tasks that will add up to big results. Refine your marketing message so that it speaks directly to your target audience. Ensure your product or services solve an identified pain point. Clearly communicate your marketing message on your website, blog and social media networks. Keep it fresh. Update your offers and promotions at least, quarterly. Never stop marketing. Staying top of mind ensures potential clients remember your name first when the need for your product or services arises.

People. It takes about 7 touches before a client makes a sale. Develop an effective follow-up system with potential clients. (i.e. 1-day, 3-days, 14-days, 21-days and then monthly newsletter or announcement). Despite the social media wave, there is still a lot of value in face-to-face meetings. Create a personal touch that is unique to you and your customer experience.

Places. Step away from the desk. You can’t get refreshed by doing the same activities and looking at the same four walls day in and day out. Get out and visit local businesses and explore new relationships. Change your routine and experience diverse perspectives by venturing into new geographical areas and seeing people and places you don’t normally visit.

Learn more about recent trends in your industry by connecting with your local professional and trade associations. Attend a trade show in your area or region and seek out new opportunities and markets.

Prices. When was the last time you gave yourself a raise? A raise is always possible regardless of the economy. Consider raising your prices. You might lose a few clients due to the price increase, but you’ll actually be able to give each client more attention, and make more while working less. Market your services to a target market that is recession proof. Do a SWOT analysis and figure out how to service more people at one time for less money (i.e. speaking, ebooks, memberships, teleseminars, etc.)

BONUS: Practice makes Perfect.

Be sure to spend a little time developing the 4 P’s of fundamental business activities. Each one will ensure your business practices are solid and provide you with some of the necessary discipline for growing your business.

Need help reviewing and organizing the fundamentals of your 4 P’s? consider Micro Business Therapy. It’s common sense, practical and realistic. Don’t forget… we want to hear from you. Share your comments and questions below! To address your specific concerns, Skype me: amichelleblakeley or email me at info@simplicitymastered.com

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For over 18 years, Simplicity Mastered™ founder and CEO A. Michelle Blakeley has owned or managed small businesses and nonprofit organizations. Expert in her field, Blakeley personally guides her clients out of their Business Brain Freeze™ to streamline operations, increase return on investment, and attain quantifiable results. Forbes.com and FinancialPost.com each recommended her as one of 30 Women Entrepreneurs to Follow on Twitter, joining the experts who know that Blakeley is a master at growing small businesses … and doing it with “Simplicity.”

 

 

Change is not as easy as you think

Progress should be every small business owner’s objective whether it be increased sales, establishing expertise, brand recognition, organization, functional systems, etc. The list could go on. With a new year, brings excitement, motivation and aspirations. However, it also brings new challenges, anxiety, uncertainty and soon, overwhelm.

The problem with a new year and resolutions is that the New Year essentially is just another day. Unfortunately, we don’t get a clean slate at the strike of mid-night, so all of our issues and concerns and disappointments of the day before are still there. With resolutions, we employ the best of our intentions and ideals to motivate ourselves to look forward to a better year and give us hope. However, resolutions become short-lived and the New Year gets tramped on in anticipation of yet another new year. And real change becomes the daily struggle again.

Progress can only be made with careful calculations. You have to truly understand how you got to the point you are at right now; the past. You have to know who you are and what your capacity is. Sometimes the best of intentions cause the greatest harm; the present. And you have to be able to move forward from a standpoint of reality and practicality; the future.

The past. You can’t move forward without knowing where you’ve been. There is a reason we’ve heard this over and over again. Because it’s true. How will you ever know what needs to change unless you know what the underlying faults and root causes of missed opportunities are? Just like a doctor, you have to treat the disease, not the symptoms. If you are lacking a clearly defined target market, you may not be clear on what the benefits of your product or service are.

The present. What are you capable of right now? With everyday distractions, deadlines and commitments, know what you can realistically expect from yourself. Know your faults. Know your strengths. And be able to exploit them both.

The future. Rome was not built overnight, so why do we continue to expect ourselves to achieve so much in such a short period of time. Without benchmarks to closely measure your progress on a regular basis, you’ll have no idea what works, what doesn’t work and why. Which, in turn, prevents you from making necessary adjustments. (i.e. how will you know if you are reaching your ideal clients?) Real progress is carefully planned for and measured. Your future is created by the actions you take today.

Real change should yield progress. Progress cannot be made without proper planning. Smart and savvy small business owners understand the importance of and value proper planning. Proper planning is never complete without giving careful thought to the past, present and future. So, if you resolved to make changes this year and find it difficult to break away from old behaviors, take some time to reflect and understand why you do what you and how you can better work within your means.

Developing, managing and growing a small business is a tremendous challenge. If your mission and purpose have been lost in the daily grind and fire-fighting, consider Micro Business Therapy. It’s common sense, practical and realistic. Don’t forget… we want to hear from you. Share your comments and questions below! To address your specific concerns, Skype me: amichelleblakeley or email me at info@simplicitymastered.com

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For over 18 years, Simplicity Mastered™ founder and CEO A. Michelle Blakeley has owned or managed small businesses and nonprofit organizations. Expert in her field, Blakeley personally guides her clients out of their Business Brain Freeze™ to streamline operations, increase return on investment, and attain quantifiable results. Forbes.com and FinancialPost.com each recommended her as one of 30 Women Entrepreneurs to Follow on Twitter, joining the experts who know that Blakeley is a master at growing small businesses … and doing it with “Simplicity.”

5 Social myths that cause missed opportunities

Social networking is a common time trap for many small business owners. Although we recognize the importance of getting out and meeting people and networking, you do have to be mindful of the real purpose of networking – to put you in close or closer proximity to your ideal clients. Don’t be discouraged by your lack of social media skills and don’t be presumptuous in thinking social media is a cure-all. Here are some important myths to keep in mind when it comes to incorporating social media into your marketing efforts:

I don’t want my private information out there. Many business owners who are unfamiliar with how to actually use social media are concerned about their personal information being available for all to see. The truth is, you can limit what information you post to your profile. More people do themselves harm, by posting unfiltered comments and photos.

That’s for kids and “young folk.” Social Media is not a “trend,” it’s a vital and necessary business tool for all businesses. You simply cannot deny the fact that every day technology advances. It allows us to do things quicker, access information and resources in seconds and connect with people from across the world. The truth is, the “young” may simply adapt to the use of technology faster. The longer you take to adapt to the continuous growth of technology and social media, the bigger the gap will be between you and your clients.

My business doesn’t need it. Regardless of what business you are in, social media has a purpose for EVERY business. It can be used to solicit, engage, communicate, sell, announce, inform, educate, contact, manage, maintain, provide and more. All of which are important to the purpose of a business. You always want to have more clients in your pipeline than you can service and more people interested in your product than you can supply. The truth is, the sole purpose of being in business is to provide a quality product or service that meets the need of a designated target market. To effectively do this, you need to be able to reach your target market from a variety of platforms and that includes social media.

Posting your product or services will automatically generate clients. Social Media is not a “cure all.” It is a supplement to traditional networking and marketing techniques. You cannot replace personal touch with technology. People buy from people and businesses they trust. To build trust, you have to engage people in dialogue, be accessible and keep the lines of communication open. The truth is, you have to have a strategy to social media. Who are you trying to connect with? How do they want to be communicated with? What are their needs? Where do they look when they need your product or services? Why should they choose your product or services?

More contacts means more business. Just because you have 100 people following you or connected to you doesn’t mean they need what you are selling. Your product or service needs to be relevant to meeting your target market needs. Having a lot of contacts is merely a means to “spread the word.” The truth is, have more contacts simply provides you with an opportunity to share your information with more people. That’s it. Whether or not they “purchase” from you takes much more and requires a carefully planned strategy.

Online financial transactions are not safe. We’ve all heard tragic stories of people making online purchases only to be defrauded or have their identity stolen. The truth is, you can take precautions that will dramatically reduce, if not eliminate, the occurrence of fraud or theft. For instance, when you make online purchases, look for trusted symbols like Verisign, Trustee and Better Business Bureau. DO NOT respond directly to emails from your bank, PayPal® or other financial institutions. ALWAYS log-in from the official financial institution’s home page from the search menu or your saved file. Also, carefully examine the return email address. For example: (SPAM) paypal@solonet.co.id (REAL)service@paypal.com DO NOT use links found in your email, log-in separately online. Spammers have been known to send fraudulent messages wanting you to verify your personal information. NEVER verify personal information for a financial institute online. ALWAYS call the 800# found on your card.

Check out this fascinating video about the reach and effect of social media: Social Media Revolutionhttp://youtu.be/sIFYPQjYhv8

There should be a method and purpose behind your social networking efforts. Know what it is you want to accomplish (i.e. meet a decision maker, meet potential collaborative partners, ask questions for market research, connect with others in your industry, etc.). Your goal should not be to simply hand out 20 business cards.

Need help getting started with simple and easy social media skills that work for YOU? Be sure to check out Micro Business Therapy for additional information and support or ask about a customized Micro Business Plan for social media. Don’t forget… I want to hear from you. Share your comments and questions below! To address your specific concerns, Skype me: amichelleblakeley or email me at info@simplicitymastered.com Did you enjoy this article? Subscribe to Simplicity Mastered RSS and never miss a post!

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For over 18 years, Simplicity Mastered™ founder and CEO A. Michelle Blakeley has owned or managed small businesses and nonprofit organizations. Expert in her field, Blakeley personally guides her clients out of their Business Brain Freeze™ to streamline operations, increase return on investment, and attain quantifiable results. Forbes.com and FinancialPost.com each recommended her as one of 30 Women Entrepreneurs to Follow on Twitter, joining the experts who know that Blakeley is a master at growing small businesses … and doing it with “Simplicity.”

 

Simplicity is the ultimate sophistication.

You cannot run a business on instinct alone. Growth isn’t just about revenue; it’s about rejuvenation. Developing, managing and growing a small business is a tremendous challenge. If your mission and purpose have been lost in the daily grind and fire-fighting, call TODAY! … Everything I share is common sense, practical and realistic.

A Year in review with Simplicity Mastered

2010 has been an extremely eventful year, full of learning, sharing and growing. The feedback, comments and traffic from the articles below have shown themselves to be the most helpful to readers. They are sources of encouragement, strength and empowerment. Use them to set the tone and foundation for a remarkable New Year!

9 Powerful Social Networking Sites for Women Entrepreneurs. Not just for women, this list of social networking sites provides women with connections and resources they need.

91 fundamental habits of highly motivated small. Use this list to keep the momentum and excitement of starting the New Year on the right foot.

31 of the best business books for solopreneurs and micro business owners. Business and personal transformation are equally important. One without the other is unsustainable. Use business books to expand your mind and hone your business skills.

35 ways to keep your clients YOURS. It’s not too late to give your clients the gift of ATTENTION. Use this list to find ways to provide your clients with an extraordinary experience.

7 Seeds to Plant That Will Grow Your Business. These simply strategies are practical and easy to implement. Water one seed at a time and watch your business flourish.

5 Ways to Erase Daily Procrastination in Your Business. Increase your business discipline with daily practice. Prepare yourself to break old habits and cultivate new ones.

10 Smart and savvy small business questions for 2011. Proper planning prevents poor performance. Review and analyze the past, present and future direction of your business.

Need more help creating a business that works for YOU? Be sure to check out Micro Business Therapy for additional information and support. Don’t forget… I want to hear from you. Share your comments and questions below! To address your specific concerns, Skype me: amichelleblakeley or email me atinfo@simplicitymastered.com Did you enjoy this article? Subscribe to Simplicity Mastered and never miss a post!

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For over 18 years, Simplicity Mastered™ founder and CEO A. Michelle Blakeley has owned or managed small businesses and nonprofit organizations. Expert in her field, Blakeley personally guides her clients out of their Business Brain Freeze™ to streamline operations, increase return on investment, and attain quantifiable results. Forbes.com and FinancialPost.com each recommended her as one of 30 Women Entrepreneurs to Follow on Twitter, joining the experts who know that Blakeley is a master at growing small businesses … and doing it with “Simplicity.”

Couch sessions for small business owners: How do I market my app?

Q:  We recently had an issue where a vendor refused to pay an invoice.  There were no complaints about the service.  Their stated reason was a matter of the vendor’s employee who made the agreement failing to get authority.  It was frustrating because a quarter of a billion dollar company that made thousands of dollars off of our promotion refused to pay our $600 fee. We brought 400 customers into their store and watched them ring up dozens of high-end sales. We learned a lesson and will now require prepayment before executing a promotion.  But, what should we have done?  $600 is not worth suing over.  We don’t want to create bad blood.  But, they took advantage of us.  When should we write something like that off as a loss and when/how should we get more assertive? Carl Ewald, www.ODDysseyHalfMarathon.com

A: As a business owner, you need to choose your battles and determine what you will consider a “lesson.” It sounds like you have done just that. Recognizing an error that could be prevented in the future and making an immediate adjustment is key to being a wise small business owner. Determine how long you are willing to “wait for payment,” what your “cut-off” (dollar amount) is to proceed with legal action or write off, make it all policy and stick to it.

Q: As other one-man business owners know, you have to wear a lot of different hats to get the job done. One of the most painful parts for me is trying to get new clients via cold calling. I hate that “telemarketer” type approach. Do you have any tips for making it easier or getting clients another way? Also, are there any good services that do the calling for you for a fee? Matthias Hager,http://www.2helixtech.com/

A: Is “cold-calling” necessary for you to connect with potential clients? An effective and efficient way to connect with clients is social media and social networking. First, contact your sphere of influence (friends, family, associates, local vendors, group members, people you talk to on a regular basis, etc.) and see if anyone has any potential leads. We are only 6 degrees of separation from those who can take us to the next level.  Identify your specific audience, create a marketing message that clearly states the benefits of your product or service, find the social networking sites that your ideal clients use and start sharing relevant information, introduce yourself and make connections and start cultivating relationships. Social media is a very powerful and effective tool when planned and used properly. I can tell you this from personal experience. I’ve never made a cold call and I was only on Twitter for 6 months before I was mentioned in Forbes as one of 30 Women Entrepreneurs to Follow on Twitter. And yes, I have gotten clients from Twitter and other social media networks. However, again, it takes planning and time.

Q: I launched “THAT SHOULD BE ON A PILLOW!” for the holiday season in 2008, right after the meltdown. Not the brightest move, especially selling a “non-essential,” high-priced item. I have consistently gotten rave reviews from all of my customers by over-delivering on product and service. They don’t expect the attention to detail and craftsmanship. The orders are trickling in– 58 items so far this year. Two of which were corporate orders. I think the only way to make money at this is with multiple orders of the same design (corporate gifts, weddings, special events). The individuals who find me by Googling “custom phrases on pillows” are never going to create enough volume to get me out of debt, I net 20% per order. And shipping costs are killing me. Do you think focusing on corporate gifts would be the right move? Would firms be interested in the pillow as a gift idea that could feature a corporate credo, the CEO’s mantra, an advertising slogan, a sales lesson, etc? Are event/meeting planners a good target? Many thanks for your help. Anne Marshall, http://www.thatshouldbeonapillow.com

A: You may want to start by analyzing/profiling your previous sales. Develop a short customer survey. What exactly interested them in your product, why did they purchase from you and how did they find you? You also need to look at your client demographics. In addition, some market research on novelty items and purchases will give you some insight on other potential target markets. You may want to consult with an SEO expert to see how you could incorporate keywords like “novelty” “corporate gifts” “bridal gifts” etc. into your website. The wedding industry sounds like a viable place to market your wares as well (bridal gifts). Are there any potential collaborative partners/vendors you could connect with?

Q:  I launched a new iPhone app, ✄ Fabric U ✄, a few months ago with much anticipation. This was going to be the app of all apps. The one that I could bank on, the one I could retire on…you get the idea. I haven’t had an avalanche of downloads since. What I’ve earned could pay a few bills, most of the utility variety. I’m actively promoting my app by commenting on related blogs. That’s probably the extent of my advertising. I also have a t-shirt that says, I app-solutely ♥my✄Fabric U✄ iPhone app! Anyhow, I’m working on another app, ✄Yarn U✄, which I hope will be even more popular…however, I’m haunted by the humbling lessons I’ve learned on my first app. What can I do to learn more about my audience for my first app, which I can apply to my newest product? That said, I don’t know who’s buying ✄Fabric U✄. If I knew more I could re-jigger the content even the app promotional content on iTunes. Do you have any ideas for me? Mary Beth Klatt, http://tinyurl.com/242bua9

A: I would suggest you find a way to capture nominal info (demographics) on your buyers as a starting point. Perhaps as part of the “download” or purchase process. Where are people who would benefit the most from using your application “mingling?” Are they even tech-savvy? Can you partner with another vendor who may have access to your ideal clients (i.e. Joann’s, Michael’s, local arts and crafts stores, etc.) They could add/incorporate your app into their site, marketing, etc.

Now let’s talk about YOU! Are YOU a struggling, frustrated or just inquisitive small business owner? Need help NOW? Get a quick tip here for your specific business concern. An Introduction to Micro Business Therapy session is held monthly (no cost). Register here. Be sure to subscribe and RSS this column at the top.

 

10 Smart and savvy small business questions for 2011

Before you start the New Year, make a quick analysis of your current business condition so that you can make the appropriate adjustments. Review every aspect of your business so that you are clear about your position, how and why you got here and where you should go from there.

1. Where have you been? Before you can look forward, you have to look back. Good or bad, history tends to repeat itself. Sometimes the old adage is true, if you keep doing what you’ve been doing, you’ll keep getting what you’ve been getting. However, when you are not prepared to adjust to change, you get left behind. Get clear about what your priorities and objectives are, know where it is you need to be and how to get there.

2. Who or what received most of your time, energy and resources? Have you been busy or productive? There is a difference. Busy work simply passes time. Productive work generates results. Have you allowed individuals or clients to deter you from your goals, objectives and priorities? Take the time to cut the fat and work on establishing a pattern of discipline and correct poor business habits.

4. What are your clients’ current needs? In the small business world, things change fast and the only thing clients are loyal to is ensuring their needs are met. How are you keeping up with the changing needs of your clients? When is the last time you asked your clients “How can I help you take your business the next level?” or “How can I be of better service to you?” or “What am I doing really well at?” or “What can I improve on?”

5. Who can help you get to the next level? Real conversations cultivate real relationships. Developing a solid foundation of powerful connections can grow your business fast and effectively. Know how and when to ask for help. Social media is only a means for introductions. You have to put forth the effort to turn those introductions into relationships and then into opportunities. Everyone is only 6 degrees of separation away from the one person who can turn their business around.

6. What received the least amount of your time, energy and resources? Avoiding those things that you don’t want to know, do, admit to or need to change can stifle and eventually destroy your business. Not to mention you are missing out on a golden opportunity to LEARN. The wisdom is in the journey. With each dreaded task or fear you face, you empower yourself to be stronger and more confident to face the next one.

7. How can you make better business decisions? Decision paralysis and information overload plagues many small business owners. However, overcoming them is not as hard as you would think. Knowing your purpose, your priorities, your ideal client and your capacity keeps you armed and prepared to make quick judgments on how new ideas, thoughts, etc. fit into your bigger picture.

8. What facet can I improve? How are you honing your business skills? Are you seeking wise counsel, attending workshops and conferences, reading business books, acquiring professional certifications, etc. You can only rely on your current knowledge for so long. Keep your skill set, your awareness and principles current and up to date. Commit to improvement and never be satisfied with your current level of knowledge.

9. How will I measure progress? You won’t know how far you’ve come until you know where you’ve been. How will and do you measure success and progress? Be specific and realistic. Lofty goals can be burdensome just thinking of them. Make sure your goals are measurable and check your progress at least once per month so that you can make adjustments and changes where needed.

10. How can you be prepared for being in the right place at the right time? Plan appropriately and allow for flexibility. Practice business discipline. Be consistent. Be clear and concise. Your power is not in the number of connections, but in your relationships. Never be afraid to ask for help.

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For over 18 years, Simplicity Mastered™ founder and CEO A. Michelle Blakeley has owned or managed small businesses and nonprofit organizations. Expert in her field, Blakeley personally guides her clients out of their Business Brain Freeze™ to streamline operations, increase return on investment, and attain quantifiable results. Forbes.com and FinancialPost.com each recommended her as one of 30 Women Entrepreneurs to Follow on Twitter, joining the experts who know that Blakeley is a master at growing small businesses … and doing it with “Simplicity.”